Terms and Conditions

Last updated: September 2026

1. Agreement

By using Immani Escrow (escrow.immanihub.com), you agree to these Terms and Conditions. If you do not agree, do not use the service.

2. The service

Immani Escrow is a payment holding service. We hold funds in escrow until both parties confirm a transaction is complete. Payments are processed by e-confirm and M-Pesa (Safaricom). Immani Escrow is not a bank and does not provide financial advice.

3. Eligibility

You must be at least 18 years old and have a valid Kenyan phone number to use Immani Escrow. By using the service, you confirm you are legally able to enter into this agreement.

4. Fees

Immani Escrow charges a commission on transactions, plus e-confirm's fee. Fees are shown before you pay. We may update fees from time to time, and any changes will apply to new escrows.

5. How escrow works

6. Your responsibilities

7. Disputes

If a transaction goes wrong, either party may file a dispute. Funds remain held while the dispute is reviewed. Immani offers professional services including certified professionals and lawyers to help facilitate resolution. For legal claims, consult a qualified advocate or the appropriate Kenyan court or tribunal.

8. Limitation of liability

Immani Escrow is provided "as is." To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for losses arising from your use of the service, third-party payment failures, or disputes between parties. Our total liability is limited to the fees you paid for the specific transaction in question.

9. Termination

We may suspend or terminate access to the service for violations of these terms, fraud, or illegal activity. You may stop using the service at any time.

10. Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the service after changes means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of the courts of Kenya.

12. Contact

For questions about these terms, contact us at support@immanihub.com.